Last Updated: November 30, 2025
1. Introduction
Fiat2Crypto.us ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cryptocurrency purchasing platform.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Identity Information: Name, date of birth, nationality, government-issued ID
- Contact Information: Email address, phone number, physical address
- Financial Information: Payment card details, bank account information, transaction history
- Cryptocurrency Information: Wallet addresses, transaction records
- Verification Documents: ID documents, proof of address, selfies for KYC purposes
2.2 Automatically Collected Information
When you use our services, we automatically collect:
- Device Information: IP address, browser type, device identifiers, operating system
- Usage Information: Pages visited, features used, time spent on pages, clickstream data
- Location Information: General location based on IP address
- Cookies and Tracking: Information collected through cookies and similar technologies
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Provision: To process transactions, provide customer support, and deliver our services
- Compliance: To comply with legal obligations, including KYC/AML regulations
- Fraud Prevention: To detect and prevent fraud, money laundering, and other illegal activities
- Verification: To verify your identity and payment information
- Communication: To send transaction confirmations, updates, and support messages
- Service Improvement: To analyze usage patterns and improve our platform
- Marketing: To send promotional materials (with your consent where required)
- Legal Requirements: To respond to legal requests and enforce our terms
4. How We Share Your Information
We may share your information with:
- Payment Processors: To process your transactions (e.g., Stripe, payment gateways)
- Cryptocurrency Exchanges: To facilitate cryptocurrency purchases
- KYC/AML Service Providers: To verify your identity and comply with regulations
- Analytics Providers: To analyze usage and improve our services
- Law Enforcement: When required by law or to protect our rights
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Service Providers: Third-party vendors who assist in operating our platform
We do not sell your personal information to third parties.
5. Data Retention
We retain your information for as long as necessary to:
- Provide our services
- Comply with legal obligations (typically 5-7 years for financial records)
- Resolve disputes and enforce our agreements
- Prevent fraud and maintain security
6. Data Security
We implement security measures to protect your information, including:
- Encryption of sensitive data in transit and at rest
- Secure server infrastructure and regular security audits
- Access controls limiting employee access to personal data
- Regular security training for staff
- Monitoring for suspicious activity and potential breaches
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.
7. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your information (subject to legal obligations)
- Portability: Request a copy of your data in a portable format
- Objection: Object to certain processing of your data
- Restriction: Request restriction of processing
- Withdraw Consent: Withdraw consent for marketing communications
To exercise these rights, please contact us through our support channels.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze usage patterns and improve functionality
- Provide security features
- Deliver targeted advertising (with your consent)
You can control cookies through your browser settings, but disabling cookies may limit functionality.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children. If we discover we have collected information from a child, we will delete it promptly.
11. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
12. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information.
13. GDPR Rights (EU Users)
If you are located in the European Union, you have rights under the General Data Protection Regulation (GDPR), including rights to access, rectification, erasure, restriction of processing, data portability, and objection.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services constitutes acceptance of the updated policy.
15. Data Breach Notification
In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable laws.
16. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us through our support channels.